Privacy policy

Effective Date: October 21, 2025

Business Name: CapyGlow

Owner: Adrián Gil Rodríguez

Tax ID (NIF): 42738090L

Address: Carretera a las Torres 7, Segundo 8.D.P, 35010 Las Palmas de Gran Canaria, Spain

Email: soportecapyglow@gmail.com

Phone: +34 601 419 427

Website: https://www.capyglow.com



1. Introduction



At CapyGlow (“we”, “our”, or “us”), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or interact with us.



2. Information We Collect



We may collect and process the following information:


  • Personal Data: Name, shipping and billing address, email address, phone number.
  • Transaction Data: Payment details processed securely through Shopify Payments or PayPal (we do not store card information).
  • Order Information: Product purchases, order history, and communication records.
  • Technical Data: IP address, browser type, device information, cookies, and usage analytics.




3. How We Use Your Data



Your information is used to:


  • Process and deliver your orders.
  • Provide customer service and respond to inquiries.
  • Send order confirmations, updates, or promotional emails (only with consent).
  • Improve our website and services.
  • Comply with tax, accounting, and legal obligations.




4. Legal Basis for Processing



We process your personal data under one or more of the following legal bases:


  • Contract performance (to fulfill your order).
  • Legal obligation (to comply with applicable law).
  • Legitimate interest (to improve our services).
  • Consent (for marketing communications).




5. Sharing Your Information



We share your data only with:


  • Shopify, Inc. (website host and e-commerce platform).
  • Payment processors (Shopify Payments, PayPal).
  • Shipping provider: Correos.
    All third parties are GDPR-compliant and handle your data securely.




6. Data Retention



We retain your data only as long as necessary for business or legal reasons (typically 5 years for invoices and orders).



7. Your Rights (GDPR)



You have the right to:


  • Access, rectify, or delete your data.
  • Restrict or object to processing.
  • Request data portability.
  • Withdraw consent at any time.



Requests may be sent to soportecapyglow@gmail.com.



8. Security


We use SSL encryption and Shopify’s secure infrastructure to protect your data from unauthorized access, disclosure, or loss.


9. International Data Transfers


Your information may be transferred to Shopify servers outside the EU. Shopify complies with GDPR through Standard Contractual Clauses.