Refund policy

We aim for complete satisfaction with every order.

Returns (Home Decor Items)

• You have 30 calendar days from the date of delivery to request a return.
• Items must be unused, in their original condition and packaging.
• Return shipping costs are paid by the customer, except in cases of defect or error.

To request a return, contact soportecapyglow@gmail.com with your order number and reason.

Refunds

After receiving and inspecting the returned item, we will issue your refund within 5–10 business days using your original payment method.

Non-Returnable Items

• Digital products (downloads).
• Customized or personalized items.

Damaged or Incorrect Products

If you receive a damaged or incorrect item, contact us within 7 days of delivery to arrange a replacement or refund.

Digital Products

All digital purchases are non-refundable once downloaded or accessed.